• Ensure you complete this training 100% before starting work. There will be a test call and a contract that must be signed before you are assigned a live list. 
• You cannot begin live calls without completing all steps in this guide.

• Live calls start Monday, unless you’ve opted to start later or your email directs otherwise.
• If you're ready to start immediately, follow the instructions to sign your contract and documents.

• Before starting, ensure your initial application is submitted.
• Communication Platform: You will be added to our Slack group for team communication, updates, and weekly meetings. Joining the Slack group is required.

• Add admin@theremedycorp.com to your email contacts.
• Turn on email notifications so you are alerted when you receive your first task list.

Our team uses Pumble to communicate and post updates. You will get an invite to join our Pumble channel in a separate email.  

As part of the QA project, you are expected to:

• Respond to emails and Pumble messages promptly.
• Always communicate any issues or questions right away.

You will be invited to join our Pumble communication app.

• You will use your personal email to join Pumble. 
• Any issues, send us an email at admin@theremedycorp.com
• Pumble is the quickest way to reach us.

• Check your email daily to stay informed and meet deadlines.
• You will typically have 24-48 hours to complete your assigned call list.
• Add our email to your safe list: admin@theremedycorp.com

• Make sure you thoroughly read all instructions provided for each task.
• If you need help, reach out immediately through Slack or email.

• Set up a generic voicemail message on your phone for any potential callback.
• Example: “Thank you for calling. Please leave a message.”

Since our relationship is contract based, we must meet the rules in our contract. I have a high need for detail due to the contract of this client. You must also focus on delivering a high level of quality on this project. 

• Calls must last at least 5 minutes. If you don’t reach an agent, you won’t be paid.
• Answer one callback from each company and include details in your report. After the callback, politely end the conversation.

 Calls must be made between 8 AM and 8 PM EST (Monday to Friday). 

 Do not leave voicemail messages. If you reach one, try again later. 

 If you can’t reach a company or get a busy signal, try again after 12 hours. If it still does not connect, submit your green form as "Did not connect."

• DO NOT reveal that you are a mystery shopper. 
• Keep the agent on the line for at least 5 minutes. (All calls under 5 minutes are automatically reviewed for quality. If the representative is done, then you are good). 
• Stay polite and professional. Avoid abrupt hang-ups.
• If asked for personal information (e.g., SSN), politely decline or provide real information if necessary.
• Do not make up addresses or Social Security numbers.
• DO NOT block your number. This is against the client rules. 
• IF you are assigned any specific information, you must use that information on your submission form. 
• You CANNOT copy and paste call notes. 

• IBO Identifier: Use the correct IBO Identifier from your list to ensure you are paid. Our IBO Identifier is TRC. 
• Call Authenticity: Calls must be real, and falsifying information will result in non-payment.
• Communication: Stay in contact with us if you have issues or delays.

• Call List: Each list must be fully completed for payment. This can take 1-3 hours, so start early.
• Voicemail: Set up a personalized voicemail for callbacks.
• Call Form: Always submit the form under the "List of Calls" option (except for test calls and callbacks)

Completed calls that reach a live representative and follow all rules are paid at $2 per call. 

 Your IB Identifier for this project is TRC. Be sure to include this code on all submissions. 

• Below you will find information for completing your test call.  A test call is required as well as a valid US photo ID is required in addition to signing the below contracts and W9.

• To begin making calls, you must sign your Quality Assurance contract, W9, and payroll documents. You can sign those documents below!!
• You cannot be assigned tasks until all documents are completed and submitted.